We believe in putting customer satisfaction first!
 

What circumstances make the AP Loannwala Subscription Plan fee refundable?

· A customer can be eligible for a refund if an e-mail requesting a refund is sent by the customer (with the registered email ID) to info@kreditsathi.com within 30 days of purchasing the Subscription Plan. The customer will receive their refund (if eligible) within 24 to 48 hours of receiving the mail.

· Our company does not provide services in all areas. If you purchased the Subscription Plan and live in one of these areas/locations, you can request a refund within 30 days of purchase. To know the areas where our company does not provide services, please call on +91-9271759598.

· A customer might get a refund of the Subscription Plan fee if the company hasn’t started the ‘Customer Service Initiation’ (explained below) within 48 hours of the payment and a request for the same has been raised through Raise A Request within 30 days of the payment.

· If the customer is unable to communicate with the company in English, Hindi, or Gujarati, they can apply for a refund within 30 days of purchasing the Subscription Plan.

What does Customer Service Initiation mean?

It is the first process done by the company that includes calling the customer for verification within 24-48 hours of the Subscription Plan payment. Even if the customer does not respond to the verification call, the Customer Service Initiation is considered started, and the update has been shown in the customer portal.

If you have any questions about our Cancellation and Refund Policy, please contact us between 10 am and 5 pm (only business days):

● By email: info@kreditsathi.com
● By call: +91 92717 59598